Delete your account

OtterSlide is playable without an account. If you created one — as a guest with just a display name, or with an email address — you can delete it yourself at any time. You do not need to ask us.

In the app — immediate

The fastest route, and the only one with no waiting:

• Open OtterSlide
• Tap the account icon in the main menu
• At the bottom of your profile: “Delete account”
• Confirm

Deletion takes effect immediately. There is no undo and no recovery afterwards.

By email — if you no longer have the app

If you have already uninstalled OtterSlide or lost access to your device, just write to contact@balane.tech. Include the email address of your account or your display name so we delete the right one.

We delete within 30 days of receiving your request, usually much sooner, and confirm once it is done.

What gets deleted

Your account is a Balane account and works across our games, so everything goes — not only the OtterSlide part:

• Display name and, if you have one, email address
• Best score and the scores of every individual run
• Achievements you unlocked
• All friendships and pending friend requests — on both sides
• Your private friend code
• Whether you bought the ad-free upgrade
• Your entries on every leaderboard
• Data from other Balane games where you used the same account

What remains

• Encrypted backups are overwritten on a rolling basis; remnants can persist there for up to 30 days.
• Your purchase stays recorded with Apple or Google — the receipt lives with them, not with us. Ad-free can be brought back any time with “Restore Purchases”, account or no account.
• Emails and support requests you sent us are subject to statutory retention periods.

Anything held on your device — settings and the local best score — disappears when you uninstall the app.

Only want to remove some of it?

You do not have to give up the whole account. If you only want to disappear from the public leaderboard, change your display name, or end individual friendships, all of that is possible inside the app without losing your account. Otherwise write to contact@balane.tech.

More information

What we process in the first place is set out in our Privacy Policy.